Frequently Asked Questions
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Q: How long does shipping take?
A: Normal Shipping takes 12-14 days to reach you depending on where you live. If you live in a rural area it may take a little longer. However, sometimes shipping takes less.. We have had customers receive their shipment in as little as 2 days! You will also receive a tracking number in your email when your vehicle is getting ready to ship. Please make sure that you answer your phone for the shipping company though because they will not deliver your vehicle without contacting you first to schedule delivery.
Q: Are vehicles shipped assembled?
A: Most vehicles are shipped 80-90% assembled in a crate and minor assembly is required. You can check out assembly videos and instructions HERE. Larger vehicles like Odes, CFMoto, Kymco, Joyner, BMS, and CanAm are shipped fully assembled via Car hauler. Trailmaster vehicles have an assembly option as well.
Q: I received a tracking number for my shipment but it is not working.
A: You receive the tracking number as soon as the shipment is scheduled for pick up. The tracking will show up as soon as the freight trailer doors close and your shipment is on the road and on its way to your door :)
Q: Are vehicles fully assembled if I pick up from the dealership?
A: Yes, all vehicles picked up from the dealership are professionally assembled, tested, and tuned.
Q: What needs to be assembled on the crated vehicles?
A: ATVs - Wheels, Handlebars, Footrests, Racks, Front Bumper, and Battery.
Go Karts - Wheels, Seats, Roll cage, Steering Wheel, Front Suspension, and Battery.
Dirt Bikes - Front Wheel, Handlebars, and front forks.
Scooters - Handlebars, Front Wheel, Trunk or Spoiler, and battery.
Q: What do I do if I have a vehicle damaged from shipping?
A: Not a problem! Call our parts department at 800-933-3610 or email them pictures at firstname.lastname@example.org and we will send you out the replacement part free of charge. However, minor scrapes and scratches from crating and shipping is normal and you can use touch up paint to repair those if you have any.
Q: How do I submit a warranty claim?
A: All you have to do is contact our parts department and we will submit the claim for you. We will need pictures of the part, vin#, and your name in the email to email@example.com. You can also call if you have any questions prior to emailing at 800-933-3610.